IMPORTANT DELIVERY INFORMATION

Delivery Services & Charges

Home Delivery shipping option - A staff member will contact you within 48 hours of placing your online order to book a specific delivery date (only applies to products NOT marked as "Online Exclusive". Scroll down for more information regarding Online-Exclusive delivery information.)

All delivery charges are fixed as quoted provided that the delivery is on the ground floor and there are no stairs, or a lift involved. Additional charges may apply under the following conditions: Normal site access is not available, deliveries involving stairs or a lift, dwellings not on ground level or where changes to delivery arrangements are notified to us less than 48 hours prior to the scheduled date of delivery. Additional charges will have to be paid directly to the delivery driver where the case may be. It is your responsibility to advise us at the time of sale of any unusual delivery circumstances.

Delivery Arrangements (only applies to products NOT marked as "Online Exclusive". Scroll down for more information regarding Online-Exclusive delivery information.)

• We cannot be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. You also need to advise us of any changes in delivery instructions or circumstances at least 48 hours prior to delivery date.
• At the time of delivery, you or your representative will be asked. to sign a form to acknowledge that the goods were delivered in a good and proper condition. We will assume that anyone at the delivery address who receives the goods is authorised to receive them and provide the acknowledgement.
• Where the purchaser requests the merchandise to be left unattended upon delivery, Furniture Bazaar accepts no responsibility for any loss, damage or theft that might occur thereafter.
• Quotes times are accurate at the date of order but may change -due to reasons outside our control.

Online Exclusive Range Shipping Guide

Available Shipping options (Metro Areas Australia Wide):

• Free Home Delivery - WA Metro (7-14 working days)
• Home Delivery - WA Metro Quick Ship (4-6 working days)
• Free Home Delivery - VIC Metro (3-8 working days)
• Free Home Delivery - NSW/SA/ACT/QLD Metro (5-10 working days)
• Free Home Delivery - TAS Metro (7-14 working days)

Dispatched within 1-2 business days via our courier partner. Please note, our delivery partners cannot guarantee a delivery on any specific dates or times. However, upon dispatch you'll receive a tracking link to monitor the delivery status.

Available Shipping options (Regional Areas):

• Home Delivery - WA Regional (10-20 working days)
• Home Delivery - All Other AU Regional (7-14 working days)

Dispatched within 1-2 business days via our courier partner. Displayed delivery fees to Regional Areas are an approximate only. Additional charges may apply. A staff member will advise you of an exact delivery fee and additional information within 48 hours based on your suburb and item/s weight.

Online Exclusive orders are generally shipped from our partner distribution centres located in Melbourne and/or Sydney, the next working day after the full payment is received.

Our online-exclusive partner distribution centres work with multiple couriers to provide the most efficient delivery services at the most reasonable price.

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our partner warehouse (usually 1 -2 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing restrictions and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

AUSTRALIA POST

Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).

Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

ALLIED EXPRESS

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.

Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.

TOLL

Parcels weighing less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you

to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.

If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

The item will be returned to the depot if the delivery is missed. Our customer service

team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

COURIERS PLEASE

Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please.

All the freights are ATL (Authority to Leave).

To track the item dispatched with Courier Please, please visit Parcel & Postage Tracking - Track Your Item > CouriersPlease and use the given tracking number.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.

If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience. 

A re-delivery cost will occur if you are not home at the arranged time.

All other couriers freights are ATL (Authority to Leave). ‘Authority To Leave’ means that a Postie or driver can leave a parcel at a recipient’s home if nobody is home. The driver will only leave the parcel if there’s a safe place on the property.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.

If you do not receive your item within twenty business days, kindly contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Cancellations & Returns

In-store orders: Cancellations must be advised directly to the store of purchase at least three working days prior to the scheduled delivery date.

Online orders: Cancellations must be advised directly to our online support team via email at online@furniturebazaar.com.au or phone our support team on 0449 901 652 within 24 hours of placing your order. A return postage cost and a 20% restocking fee will be deducted from your purchase value. We recommend that you take the time to preview your orders before proceeding with the purchase.

Cancelled orders will not be accepted after the specified time. Should an order be cancelled for any reason, a credit voucher will be issued, subject to a 20% cancellation fee based on the total invoice value. This voucher will remain valid for 6 months and may be redeemed at any of our stores for the purchase of goods equal to or exceeding its value; any additional cost will be payable by the customer. No refunds will be provided for any unused balance on the credit voucher. Furthermore, delivery charges will not be refunded if delivery of the goods has been attempted. For items with free delivery promotions – including all items within the ONLINE EXCLUSIVE range – in the event of a cancellation or change of mind, the initial free delivery offer will be void and deducted from the item price along with the return shipping fee before the credit voucher is issued.

For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattress and pillow protectors, underblankets, mattresses or rugs unless you have a valid warranty claim. Please ensure you select these items carefully before purchase.